WH
Walter H
1 reviews | Active since Feb 2019
05 May 2021, 09:02
Atrocious Service on Dell computer!!
Handed Dell Laptop Computer in for Repair of on/off button on 13 January 2021. Received quote and paid for repairs on 23 January 2021. Their system simply says “awaiting spares” and they have stopped replying to emails and calls are simply put on hold!!
Helpful (0)
Replies (3)0
Replies (3)
Ensure Services's replyOfficial
05 Sept 2021, 09:03Dear customer,
We are extremely sorry for the inconvenience caused, let us know if you have received your unit now. Please share your 10-digit WO number so we can help you with this order if you have not received the unit yet. Thank you for your feedback, it helps us improve.
Regards,
Ensure Services.
We are extremely sorry for the inconvenience caused, let us know if you have received your unit now. Please share your 10-digit WO number so we can help you with this order if you have not received the unit yet. Thank you for your feedback, it helps us improve.
Regards,
Ensure Services.
Ensure Services's reply05 Sept 2021, 09:03
Official
Dear customer,
We are extremely sorry for the inconvenience caused, let us know if you have received your unit now. Please share your 10-digit WO number so we can help you with this order if you have not received the unit yet. Thank you for your feedback, it helps us improve.
Regards,
Ensure Services.
We are extremely sorry for the inconvenience caused, let us know if you have received your unit now. Please share your 10-digit WO number so we can help you with this order if you have not received the unit yet. Thank you for your feedback, it helps us improve.
Regards,
Ensure Services.
WH
Walter H's updateReviewer Update
14 Sept 2021, 07:36Hi
Note the time to respond ….Work Order Number: ***
I have been notified to collect the laptop as your company cannot source the on/off switch from Dell…. You cant be serious!!
Yet when I check with Dell international they have stock.
Regards
Walter Hill
Note the time to respond ….Work Order Number: ***
I have been notified to collect the laptop as your company cannot source the on/off switch from Dell…. You cant be serious!!
Yet when I check with Dell international they have stock.
Regards
Walter Hill
WH
Walter H's update14 Sept 2021, 07:36
Reviewer Update
Hi
Note the time to respond ….Work Order Number: ***
I have been notified to collect the laptop as your company cannot source the on/off switch from Dell…. You cant be serious!!
Yet when I check with Dell international they have stock.
Regards
Walter Hill
Note the time to respond ….Work Order Number: ***
I have been notified to collect the laptop as your company cannot source the on/off switch from Dell…. You cant be serious!!
Yet when I check with Dell international they have stock.
Regards
Walter Hill
Ensure Services's replyOfficial
08 Nov 2021, 09:40Hi Walter,
Apologies for the inconvenience caused. Please provide us with the WO no. starting with 0005. We would be happy to provide a solution to this problem.
Regards,
Smriti
Apologies for the inconvenience caused. Please provide us with the WO no. starting with 0005. We would be happy to provide a solution to this problem.
Regards,
Smriti
Ensure Services's reply08 Nov 2021, 09:40
Official
Hi Walter,
Apologies for the inconvenience caused. Please provide us with the WO no. starting with 0005. We would be happy to provide a solution to this problem.
Regards,
Smriti
Apologies for the inconvenience caused. Please provide us with the WO no. starting with 0005. We would be happy to provide a solution to this problem.
Regards,
Smriti