Appalling customer service!
Appalling customer service! Laptop sent in for repairs, quote stated 10 days turnaround time and after a month the company does not respond to my requests for a status update. Not the first time I am dealing with bad service from Johannesburg Ensure Services.
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Replies (4)0
Replies (4)
Ensure Services's replyOfficial
23 Apr 2018, 08:51Dear Customer,
Extremely sorry for the inconvenience caused. Please share your 10 digit Job Order number so that we can assist you better.
Best regards,
Ensure Services's reply23 Apr 2018, 08:51
Official
Dear Customer,
Extremely sorry for the inconvenience caused. Please share your 10 digit Job Order number so that we can assist you better.
Best regards,
's updateReviewer Update
23 Apr 2018, 08:59Job Card No : ***
's update23 Apr 2018, 08:59
Reviewer Update
Job Card No : ***
Ensure Services's replyOfficial
24 Apr 2018, 10:53Hi Admartha,
Thanks for your patience on this repair. As updated by our team, we've ordered the required spare parts for your repair and will receive it by 4th May. Our customer care representative will be in touch with you for the same.
Best regards,
Ensure Services's reply24 Apr 2018, 10:53
Official
Hi Admartha,
Thanks for your patience on this repair. As updated by our team, we've ordered the required spare parts for your repair and will receive it by 4th May. Our customer care representative will be in touch with you for the same.
Best regards,
's updateReviewer Update
24 Apr 2018, 11:21I'm sorry. That is not good enough. My laptop has been with you from the 7th of March and since then you've only been able to provide the same update 'parts for repair have been ordered'. It cant take 2 months to get the parts and even if it did the delays have not been communicated with me.
Your service is still ridiculously appalling!
's update24 Apr 2018, 11:21
Reviewer Update
I'm sorry. That is not good enough. My laptop has been with you from the 7th of March and since then you've only been able to provide the same update 'parts for repair have been ordered'. It cant take 2 months to get the parts and even if it did the delays have not been communicated with me.
Your service is still ridiculously appalling!