Absolute dismall service

At this stage this company is a do not ever use them.

been wayting for a fault report (took over 10 bussiness days just for this) now we are waiting for an qoute to replace a laptop screen for an additional 6 bussiness days

Only reason we took the hardare in to this Dismall company is because the hardware is still in the dell warranty and we wanted to keep this in tact.

you don't get straight answers and the customer need to constantly follow up. When trying to call them you get to a basic call centre and when you want to speak to their a manager they either cant transfer you or the managers is in meeting (so at this piont i'm not even trying to call them any more)

I've now also logged a complaint with Dell SA support as they list ensureservices as their recommended carry in service partner.

BUT YAH i suspect this reveiw will net even be looked at but hopefully it will ward off any other people to use them.