3 weeks later laptop still not fixed-no timeline

My laptop screen cracked, I contacted EnsureIT after being told to do so by Asus. It is now 3 weeks down the line, they never reply to my e-mails and have now told me that there is a PART shortage for my 6 MONTHS OLD laptop and I have NO WAY of knowing when I will get it back. AFTER I HAVE PAID FOR IT TO BE FIXED.<br> <br> Asus have no email details, I cant contact anyone.<br> <br> I purchased a very expensive laptop with a well know brand and the service has been appalling