Waiting for rewards

I have been using this panel for a few years now and enjoying it. Never had problems till recently. I'm waiting 34 days now for a Cell C voucher. After questioning it, I have been told that they have problems processing it from Cell C side which I can't believe. On some of the other panels, I receive my voucher in seconds. I like this site, but in these days of electronic transactions, they are way behind. Even by post I would have received it faster. Something is seriously wrong.