1 reviews | Active since Oct 2015
Vouchers not getting paid
It saddens me, but it seems like Enlighten has fallen by the wayside. It used to be flawless and on time delivery of vouchers, but it progressively got worse over the last few months, to the point where it is becoming ridiculous. I see the other reviews here are similar to my problem, so it seems it is becoming a trend? We put in effort to provide quality survey answers and expect the same back when it comes to payment. They say 10 working days after the 15th you will get your vouchers, it is now 23 working days, more than double and still nothing received. What is worrying is that there has been no correspondence from enlighten like previous times when there were delays. Even then the delays were just a couple of days and acceptable because of correspondence and not long delays like we are experiencing lately without any correspondence. Very disappointing.
Thank you for taking the time to leave us a review.
We assuredly do understand your frustration. Your quality responses are truly appreciated, which certainly should be met with quality incentives delivery. Unfortunately, we are still experiencing unexpected delays from our incentive company.
Our team is working tirelessly to ensure that we can have incentives dispatched soon. We would also like to let you know that we are continuously working on improving all our services and processes, in order to decrease the waiting time as much as possible.
Please rest assured that our team will get in contact with you as soon as we receive the vouchers from our suppliers.
Kind regards,
The Enlighten Panel Team
Thank you for taking the time to leave us a review.
We assuredly do understand your frustration. Your quality responses are truly appreciated, which certainly should be met with quality incentives delivery. Unfortunately, we are still experiencing unexpected delays from our incentive company.
Our team is working tirelessly to ensure that we can have incentives dispatched soon. We would also like to let you know that we are continuously working on improving all our services and processes, in order to decrease the waiting time as much as possible.
Please rest assured that our team will get in contact with you as soon as we receive the vouchers from our suppliers.
Kind regards,
The Enlighten Panel Team