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Phethile M
1 reviews | Active since Feb 2022
19 May 2023, 09:06
Voucher enquiries
I've been waiting for my voucher it's been more than 30 days now....I've been writing emails no response from them last time they told me kutsi they've sent the voucher while they're lying
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Replies (1)
Enlighten Panel's replyOfficial
23 May 2023, 11:26Good day Phethile,
Thank you for reaching out and expressing your concerns.
We apologize for the inconvenience and frustration this has caused you. I understand how important it is to receive timely responses and resolutions to your inquiries.
Upon investigating the matter, we can confirm that the voucher was indeed sent to your registered phone number, on 12th May 2023. However, we acknowledge that there might had been a breakdown in communication, resulting in your dissatisfaction and feeling misled.
To rectify this situation, we would like to assure you that we are committed to resolving the issue. I have escalated your case to our customer support team, and they will be reaching out to you directly to address your concerns, provide updates on the voucher status, and ensure a satisfactory resolution.
We appreciate your patience and understanding during this process and thank you for being part of the Enlighten panel.
Warm regards,
Michel
Thank you for reaching out and expressing your concerns.
We apologize for the inconvenience and frustration this has caused you. I understand how important it is to receive timely responses and resolutions to your inquiries.
Upon investigating the matter, we can confirm that the voucher was indeed sent to your registered phone number, on 12th May 2023. However, we acknowledge that there might had been a breakdown in communication, resulting in your dissatisfaction and feeling misled.
To rectify this situation, we would like to assure you that we are committed to resolving the issue. I have escalated your case to our customer support team, and they will be reaching out to you directly to address your concerns, provide updates on the voucher status, and ensure a satisfactory resolution.
We appreciate your patience and understanding during this process and thank you for being part of the Enlighten panel.
Warm regards,
Michel
Enlighten Panel's reply23 May 2023, 11:26
Official
Good day Phethile,
Thank you for reaching out and expressing your concerns.
We apologize for the inconvenience and frustration this has caused you. I understand how important it is to receive timely responses and resolutions to your inquiries.
Upon investigating the matter, we can confirm that the voucher was indeed sent to your registered phone number, on 12th May 2023. However, we acknowledge that there might had been a breakdown in communication, resulting in your dissatisfaction and feeling misled.
To rectify this situation, we would like to assure you that we are committed to resolving the issue. I have escalated your case to our customer support team, and they will be reaching out to you directly to address your concerns, provide updates on the voucher status, and ensure a satisfactory resolution.
We appreciate your patience and understanding during this process and thank you for being part of the Enlighten panel.
Warm regards,
Michel
Thank you for reaching out and expressing your concerns.
We apologize for the inconvenience and frustration this has caused you. I understand how important it is to receive timely responses and resolutions to your inquiries.
Upon investigating the matter, we can confirm that the voucher was indeed sent to your registered phone number, on 12th May 2023. However, we acknowledge that there might had been a breakdown in communication, resulting in your dissatisfaction and feeling misled.
To rectify this situation, we would like to assure you that we are committed to resolving the issue. I have escalated your case to our customer support team, and they will be reaching out to you directly to address your concerns, provide updates on the voucher status, and ensure a satisfactory resolution.
We appreciate your patience and understanding during this process and thank you for being part of the Enlighten panel.
Warm regards,
Michel