DB
Dawie B

1 reviews | Active since Dec 2011

08 May 2023, 11:24

Top Service excellence and customer satisfaction

Dear Enlighten Panel,

I am writing to express my appreciation for the exceptional customer service I received from Kenielwe regarding an issue I had with getting my rewards that I app**** for. I reached out to the customer service team via email and Kenielwe promptly responded with helpful information and advice.

Throughout our interactions, Kenielwe was always courteous, professional, and attentive to my concerns. She ensured that all of my questions were answered and that I was fully informed about the progress of my case. Whenever she promised to follow-up, she kept her word and provided timely updates, which gave me peace of mind that my issue was being taken seriously.

Overall, I was extremely impressed with Kenielwe's service and dedication to resolving my problem. She went above and beyond my expectations, and her excellent communication skills and customer service expertise truly made a difference in my experience with Enlighten Panel. I am grateful for her help and support, and I would highly recommend her and your company to anyone in need of reliable and efficient customer service.

Thank you very much for your assistance in resolving my issue, and please extend my gratitude to Kenielwe for her outstanding work.

Best regards, Dawie Beyers

0
Replies (1)
Enlighten Panel
Enlighten Panel's reply08 May 2023, 14:51
Official
Dear Dawie Beyers,

Thank you for taking the time to write to us and for sharing your positive experience with our customer service team. We are delighted to hear that Keneilwe was able to provide you with exceptional service and resolve your issue promptly and efficiently.

We will definitely pass on your message of appreciation to Keneilwe and recognize her for her dedication to providing excellent customer service. We are proud to have her as a member of our team and she is an asset to our organization.

At Enlighten Panel, we strive to provide our customers with the best possible experience and your feedback confirms that we are on the right track. We appreciate your recommendation of our company and services and hope to continue to serve you in the future.

Thank you again for taking the time to provide us with your feedback and for choosing Enlighten Panel.

Best regards,
Michel