WZ
Wendy Z

1 reviews | Active since Mar 2011

20 Jul 2021, 15:23

THEY HAVE GONE TO THE PITS, IF IT'S NOT DELAYED VOUCHERS BY CLOSE TO A MONTH THEN THEY DO NOT PAYOUT REDEEMED VOUCHERS!!

On the 23rd Jan 2021, I informed Takealot of a R100 voucher they had not sent me, the email is as follows " Good day, Kindly note from the 3 rewards I claimed. I only received two: T2E5C-6U8Z3-J3SL8-2PVV3(R250) T28QG-J9ZZ3-V8AQM-EVNS7(r100) . Please forward the other R100 voucher " This was after a long wait for my vouchers, the only response I got was an open ticket[#586723] . No response was received after that until on the 19th Feb, when they sent an another email that stated we inform them if we haven't received our vouchers . Silly me sent another email to say I had not received the voucher and once again I was ignored. On the 19th Jul I queried again about a missing Vodacom voucher and I enquired again about this R100 takealot voucher and I got my response regarding the Vodacom voucher and guess what no word about the R100 takealot

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Replies (1)
Enlighten Panel
Enlighten Panel's reply23 Jul 2021, 07:29
Official
Good day Wendy,

We are sorry to hear that you had an unpleasant experience on the panel.

Our team has resolved the matter accordingly and we will ensure for a better experience moving forward.

Kind regards,
The Enlighten Panel Team