1 reviews | Active since Oct 2015
The wait for vouchers continues....
In addition to my previous complaint, (referring to my complaint and not the useless generic response) I notice that the voucher I am still waiting for, the bulk of surveys were completed in February and March, cashed out 13th April and we are now in JUNE!! (Meant to be 10 working days??) The below paragraph from the website clearly states it. Get you reward chop chop????
"You can still request your rewards at any time of the month, but they will all be processed on the 15th and then delivered to you within 10 working days of the 15th. If you’d like to get your reward chop chop make sure to redeem it before the 15th of every month."
If I had to guess, and this is just my opinion, Enlighten have been paid for those surveys that closed 2 - 3 months ago by their client, yet the voucher is not forthcoming? I feel it is only fair to let the public know what is going on here. Stop shifting the blame to other companies and fix the problem.
We would like to first apologies for the long wait as we have been experiencing delays with vouchers which we account for, however please be advised that we receive our vouchers from a third party and so that determines our voucher delivery date.
Our team has confirmed that the voucher has been delivered to your email address.
Immense apologies that there was a setback with receiving your voucher and we promise that we are working on delivering incentives accordingly.
Best regards,
The Enlighten Panel Team
We would like to first apologies for the long wait as we have been experiencing delays with vouchers which we account for, however please be advised that we receive our vouchers from a third party and so that determines our voucher delivery date.
Our team has confirmed that the voucher has been delivered to your email address.
Immense apologies that there was a setback with receiving your voucher and we promise that we are working on delivering incentives accordingly.
Best regards,
The Enlighten Panel Team