JM
Jeshika M
1 reviews | Active since Jul 2015
16 Jul 2015, 20:17
Takealot voucher that is invalid
Hi I requested some of my points to be converted to a Takealot voucher on 23/06/2015. I received an email with the voucher code on 08/07/2015. I attempted to use it the same day on the Takealot app - only to revive a voucher invalid message. I have forwarded my query to enlighten, via email, a week ago & have received no response to date. As there are no telephonic contact details for them & they do not repsond to emails - I'm not sure how else to \speak"to them? What a waste of my time! """
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Enlighten Panel's replyOfficial
17 Jul 2015, 08:09Hello Jeshika Moodley,
Good Day Jeshika
Please accept our sincerest apologies for not getting back to you sooner. Allowing you to go a week with out a response is unacceptable and our panel manager will take ownership of your query personally, as well as investigate the reason for you not getting a more prompt response. We will follow up with the voucher provider to determine the reason for the error message, and we will give you a call by late morning today to advice you of the outcome.
Again, we do apologize for the lack of response.
Kind Regards
The Enlighten Panel
Good Day Jeshika
Please accept our sincerest apologies for not getting back to you sooner. Allowing you to go a week with out a response is unacceptable and our panel manager will take ownership of your query personally, as well as investigate the reason for you not getting a more prompt response. We will follow up with the voucher provider to determine the reason for the error message, and we will give you a call by late morning today to advice you of the outcome.
Again, we do apologize for the lack of response.
Kind Regards
The Enlighten Panel
Enlighten Panel's reply17 Jul 2015, 08:09
Official
Hello Jeshika Moodley,
Good Day Jeshika
Please accept our sincerest apologies for not getting back to you sooner. Allowing you to go a week with out a response is unacceptable and our panel manager will take ownership of your query personally, as well as investigate the reason for you not getting a more prompt response. We will follow up with the voucher provider to determine the reason for the error message, and we will give you a call by late morning today to advice you of the outcome.
Again, we do apologize for the lack of response.
Kind Regards
The Enlighten Panel
Good Day Jeshika
Please accept our sincerest apologies for not getting back to you sooner. Allowing you to go a week with out a response is unacceptable and our panel manager will take ownership of your query personally, as well as investigate the reason for you not getting a more prompt response. We will follow up with the voucher provider to determine the reason for the error message, and we will give you a call by late morning today to advice you of the outcome.
Again, we do apologize for the lack of response.
Kind Regards
The Enlighten Panel