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Sophy C
1 reviews | Active since Nov 2020
26 Jun 2022, 20:21
Still waiting for the redeemed Voucher almost a year later
I redeemed my points for the R1000 voucher on their website 2021-08-11. The phone number on my profile was a number I did not have access to anymore. I notified the support team who responded by telling me that the matter was being investigated and I would get a resolve soon. It's been 10 months now I am still waiting for feedback, my e-mails are also being ignored.
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Replies (2)
Enlighten Panel's replyOfficial
30 Jun 2022, 13:50Hello Sophy ,
Thank you very much for your feedback.
We are sorry that you have been having issues with receiving your well deserved reward.
Our records show that the reward has been resent twice and on both incidents the funds were returned, however we will ensure that you receive your reward.
One of team members will get in contact with you to further assist.
We are happy to have you as a member of our Enlighten community!
Kind regards,
Karina
Thank you very much for your feedback.
We are sorry that you have been having issues with receiving your well deserved reward.
Our records show that the reward has been resent twice and on both incidents the funds were returned, however we will ensure that you receive your reward.
One of team members will get in contact with you to further assist.
We are happy to have you as a member of our Enlighten community!
Kind regards,
Karina
Enlighten Panel's reply30 Jun 2022, 13:50
Official
Hello Sophy ,
Thank you very much for your feedback.
We are sorry that you have been having issues with receiving your well deserved reward.
Our records show that the reward has been resent twice and on both incidents the funds were returned, however we will ensure that you receive your reward.
One of team members will get in contact with you to further assist.
We are happy to have you as a member of our Enlighten community!
Kind regards,
Karina
Thank you very much for your feedback.
We are sorry that you have been having issues with receiving your well deserved reward.
Our records show that the reward has been resent twice and on both incidents the funds were returned, however we will ensure that you receive your reward.
One of team members will get in contact with you to further assist.
We are happy to have you as a member of our Enlighten community!
Kind regards,
Karina
SC
Sophy C's updateReviewer Update
29 Jul 2022, 18:00How long does the process take? I supp**** my numbers on the 5th of July and was told they would let me know when the voucher has been re-sent.
SC
Sophy C's update29 Jul 2022, 18:00
Reviewer Update
How long does the process take? I supp**** my numbers on the 5th of July and was told they would let me know when the voucher has been re-sent.