Slow Reward payments and response to queries

Item: Enlighten Panel
Rating: 2
Author: Mpho M

I sent an email asking for a voucher I requested a month ago they sent me an automated response and still haven't responded to my request. I don't understand why unlike other panels they cant have an immediate payout system so it stops making us feel like we're bothering them.

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Replies (1)

Enlighten Panel's replyOfficial

06 Oct 2021, 17:51

Hello Mpho,

Thank you for the review.

I checked and I saw that you redeemed your Enlighten points on September 4th. The reward was issued and sent your way today.

Please note that according to our rewards policy, it was sent to you during the promised timeframe of 20 to 30 working days.

In case you haven't received the reward, kindly let me know so I can further investigate.

Kind regards,
Karina

Enlighten Panel's reply06 Oct 2021, 17:51

Official