MN
MrS N
1 reviews | Active since Jun 2022
29 Oct 2023, 11:28
Shoprite/Checkers Voucher invalid
First I received a blank Shoprite Checkers voucher and then the next day I received a voucher but then the voucher is invalid. I thought the branch I went to had an issue so I went to another one and had the same issue. I called the number provided and they take long to answer but eventually did and said must go back to the panel as it is not valid. Sent several emails but no resolution. Service has gone very poor. I see they aer only responding on here to people who are complimenting them but when you have an issue it is ignored for weeks with no way to contact them as they do not respond to the contact us page submissions as well as the info emails.
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Replies (2)0
Replies (2)
Enlighten Panel's replyOfficial
03 Nov 2023, 08:38Hi MrS NZ ,
I completely understand your frustration with the issues you've faced regarding the Shoprite Checkers voucher. I sincerely apologize for the inconvenience and the poor service experience you've encountered.
Our records show that we have been responding to your queries from the 9th of October, we understand that it could be that our emails have been landing in your spam/junk mail.
Our team is working diligently to rectify the situation. I deeply regret the delay and any inconvenience it has caused you
I want to assure you that your feedback is immensely valuable to us, and we're committed to addressing the issue at hand promptly.
Your patience and understanding are greatly appreciated.
Best regards,
Michel
I completely understand your frustration with the issues you've faced regarding the Shoprite Checkers voucher. I sincerely apologize for the inconvenience and the poor service experience you've encountered.
Our records show that we have been responding to your queries from the 9th of October, we understand that it could be that our emails have been landing in your spam/junk mail.
Our team is working diligently to rectify the situation. I deeply regret the delay and any inconvenience it has caused you
I want to assure you that your feedback is immensely valuable to us, and we're committed to addressing the issue at hand promptly.
Your patience and understanding are greatly appreciated.
Best regards,
Michel
Enlighten Panel's reply03 Nov 2023, 08:38
Official
Hi MrS NZ ,
I completely understand your frustration with the issues you've faced regarding the Shoprite Checkers voucher. I sincerely apologize for the inconvenience and the poor service experience you've encountered.
Our records show that we have been responding to your queries from the 9th of October, we understand that it could be that our emails have been landing in your spam/junk mail.
Our team is working diligently to rectify the situation. I deeply regret the delay and any inconvenience it has caused you
I want to assure you that your feedback is immensely valuable to us, and we're committed to addressing the issue at hand promptly.
Your patience and understanding are greatly appreciated.
Best regards,
Michel
I completely understand your frustration with the issues you've faced regarding the Shoprite Checkers voucher. I sincerely apologize for the inconvenience and the poor service experience you've encountered.
Our records show that we have been responding to your queries from the 9th of October, we understand that it could be that our emails have been landing in your spam/junk mail.
Our team is working diligently to rectify the situation. I deeply regret the delay and any inconvenience it has caused you
I want to assure you that your feedback is immensely valuable to us, and we're committed to addressing the issue at hand promptly.
Your patience and understanding are greatly appreciated.
Best regards,
Michel
MN
MrS N's updateReviewer Update
14 Nov 2023, 19:57I have checked and double checked my emails and nothing is going to spam. This is not the first time your company has dropped the ball. I had the same issue with Switched On research panel. Perhaps your rewards and customer service staff need to be investigated. Please advise when and how I can expect my voucher issue to be rectified?
MN
MrS N's update14 Nov 2023, 19:57
Reviewer Update
I have checked and double checked my emails and nothing is going to spam. This is not the first time your company has dropped the ball. I had the same issue with Switched On research panel. Perhaps your rewards and customer service staff need to be investigated. Please advise when and how I can expect my voucher issue to be rectified?