ST
Stephen T
1 reviews | Active since Nov 2022
03 Aug 2023, 12:31
Sending reward
Hi, If it as sent it was sent to the wrong e mail. It has happened before that the reward needed to be sent more than once
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Enlighten Panel's replyOfficial
03 Aug 2023, 13:02Hi Stephen,
Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
Thank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel
Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
Thank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel
Best regards,
Enlighten Panel's reply03 Aug 2023, 13:02
Official
Hi Stephen,
Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
Thank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel
Thank you for bringing this to our attention, and we apologize for any confusion or inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
Thank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel
Best regards,