NM
Nomsa M
1 reviews | Active since May 2023
08 May 2023, 21:17
Rewards not paid
Very disappointed with enlighten panel I checked out a reward on April thinking it will be ready by mother's day and still nothing even after I emailed them. This is the worst experience ever
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Enlighten Panel's replyOfficial
11 May 2023, 08:15Hi Nomsa,
Thank you for taking the time to provide us with your feedback.
Upon checking our records, we can confirm that your reward was sent to your registered mobile number on May 2, 2023.
We also acknowledge that you had queried the non-receipt of your reward, which we responded to on May 5, 2023, providing you with the voucher details.
However, we apologize for any inconvenience caused by the non-receipt of your reward on these two occasions. As a result, we will resend the voucher to you and one of our agents will assist with this process.
Thank you for your participation in our panel, and we appreciate your patience and understanding in this matter.
Best regards,
Michel
Thank you for taking the time to provide us with your feedback.
Upon checking our records, we can confirm that your reward was sent to your registered mobile number on May 2, 2023.
We also acknowledge that you had queried the non-receipt of your reward, which we responded to on May 5, 2023, providing you with the voucher details.
However, we apologize for any inconvenience caused by the non-receipt of your reward on these two occasions. As a result, we will resend the voucher to you and one of our agents will assist with this process.
Thank you for your participation in our panel, and we appreciate your patience and understanding in this matter.
Best regards,
Michel
Enlighten Panel's reply11 May 2023, 08:15
Official
Hi Nomsa,
Thank you for taking the time to provide us with your feedback.
Upon checking our records, we can confirm that your reward was sent to your registered mobile number on May 2, 2023.
We also acknowledge that you had queried the non-receipt of your reward, which we responded to on May 5, 2023, providing you with the voucher details.
However, we apologize for any inconvenience caused by the non-receipt of your reward on these two occasions. As a result, we will resend the voucher to you and one of our agents will assist with this process.
Thank you for your participation in our panel, and we appreciate your patience and understanding in this matter.
Best regards,
Michel
Thank you for taking the time to provide us with your feedback.
Upon checking our records, we can confirm that your reward was sent to your registered mobile number on May 2, 2023.
We also acknowledge that you had queried the non-receipt of your reward, which we responded to on May 5, 2023, providing you with the voucher details.
However, we apologize for any inconvenience caused by the non-receipt of your reward on these two occasions. As a result, we will resend the voucher to you and one of our agents will assist with this process.
Thank you for your participation in our panel, and we appreciate your patience and understanding in this matter.
Best regards,
Michel