L
Leon
1 reviews | Active since Aug 2023
03 Aug 2023, 16:07
Reward took more than one month after claiming
Very bad experience. No voucher arrived in my inbox after one month. I won't recommend
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Replies (1)
Enlighten Panel's replyOfficial
08 Aug 2023, 09:08Hi Leon,
Thank you for bringing this to our attention, and we apologize for any inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
hank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel
Thank you for bringing this to our attention, and we apologize for any inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
hank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel
Enlighten Panel's reply08 Aug 2023, 09:08
Official
Hi Leon,
Thank you for bringing this to our attention, and we apologize for any inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
hank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel
Thank you for bringing this to our attention, and we apologize for any inconvenience you have experienced with your rewards.
Our records indicate that the reward was initially sent to the correct email address associated with your account. However, we understand that errors can occur, and we deeply regret any oversight on our part.
To resolve this matter promptly, we have taken immediate action and resent the voucher to the same correct email address today. Please double-check your inbox, including the spam or junk folders, as sometimes emails can be filtered incorrectly.
hank you for your understanding and cooperation. Your feedback is essential to us, and we greatly value your participation as a member of the Enlighten community.
Best regards,
Michel