Poor customer support

I had an issue i place an enquiry on the 5/11 and only got a response on the 11 /11 from a Keneliwe which was totally irrelevant to my query. Enlighten Panel changed their Platform and advisef participants to cash out before a certain date and register on new platform. I cashed out 2 wowoolworths vouchers on the 25/9 they turnaround time is 30days. I contacted e nlighten as i was using an icloud email, and i now do not have an iphone hence no access to emails. I tried going on new platform to change my email address but instead it just created a new profile for me. My query to enlighten was to assist me to receive my vouchers and change my email. Instead i get a irrelevant response clearly showing the lack of custmer support. 1. Email was not even read through ,otherwise i would of got an appropriate response. 2. Time taken to response was long. 3. The issue of my voucher inquiry was not addressed. The response i received was on the new platform my email shows as the one i wanted to change to and there should be no issues. Keneliwe if you read and responded you would of understood that the email shows my new email as i highlighted thar when trying to chabge it created a new profile, simple English not understood. Enlighten Panel should not take participants for granted you are not doing me a favour by giving me the vouchers its not for free i have utilised my time and data to complete your surveys and I would like to be compensated foe it , not to be taken advantage of and exploted so future participants be aware of these survey companies seems like they utilise the public to help their third parties business and then exploit their participants by not compensating them. Does not mean that if someone does your surveys you have the right to take them for granted.