No rewards

Enlighten panel has been good but now I really don't know what's happening with them. The rewards are always late now and they promise to deliver them in ten working days but that doesn't happen now. It's been a month since I redeemed my rewards and still haven't received them and when I contact them about it all I get is an automated email response from them. This is very disappointing cause we use our data and time to do this surveys and for them to deliver late is not cool.