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1 reviews | Active since May 2017

23 Jul 2018, 13:11

My 55 airtime

I have redeemed my 55 points for airtime last week and I received an email stating that my airtime will be recharged within 24 hours and I have not received anything since now

0
Replies (2)
Enlighten Panel
Enlighten Panel's reply23 Jul 2018, 14:14
Official

Hi Petunia,

We hope you are doing well. Apologies for any miscommunication.

We process payment requests once a month, and all voucher requests made before the 15th are processed in the current month, and any vouchers requested on or after the 15th of the running month will be processed on the 15th of the following month and the vouchers will be in your inbox within 10 working days of the 15th.

Please also visit our rewards page on our process: https://www.enlightenpanel.com/page/10

Can you please forward us the email that promised to receive the airtime within 24 hours.

Thanks,
The Enlighten Panel Team

's update23 Jul 2018, 14:29
Reviewer Update
Dear petunia, A request for support has been created on your behalf. For tracking purposes, your ticket number for the below query is #738077 Topic: Automatic reply Subject: Re: Recharge allocation ********** 228 On 17 Jul 2018 08:35, "Enlighten" ********** wrote: Good day Sir/Madam, We trust this email finds you well. Due to changes, recharges are now made directly to the mobile number instead of being emailed through, thus we would like you to kindly confirm the mobile number to be alloacted with your Vodacom voucher/s. We look forward to your urgent response. Kind Regards, The Enlighten Team Please allow us 24 working hours to respond to your query. Kind Regards The Enlighten Panel Team