1 reviews | Active since Aug 2018
Inefficient Service
I redeemed an airtime voucher in June and then redeemed again twice in July but since to date I haven't received anything. This is so frustrating as I spend time giving thoughtful answers but don't get rewarded. I've received emails telling me that I should send my number to be recharged with the airtime but nothing. The system of sending recharge vouchers via email worked best But they decided to fix something that wasn't broken. I'm really disappointed.
Hi Riri
Please accept our sincere apologies for the inconvenience – as a longstanding member of the Enlighten panel, you know we do our best to delight our panelists who take time out of their busy lives to share their insights.
We have recently undergone an upgrade to our delivery system, and unfortunately, we’ve been experiencing a few teething issues. We trust that these issues will be resolved in the next couple of days, and we will restore our previous delivery methods for your convenience.
We appreciate your patience!
The Enlighten Team
Best regards,
Hi Riri
Please accept our sincere apologies for the inconvenience – as a longstanding member of the Enlighten panel, you know we do our best to delight our panelists who take time out of their busy lives to share their insights.
We have recently undergone an upgrade to our delivery system, and unfortunately, we’ve been experiencing a few teething issues. We trust that these issues will be resolved in the next couple of days, and we will restore our previous delivery methods for your convenience.
We appreciate your patience!
The Enlighten Team
Best regards,