1 reviews | Active since Apr 2014
How the great have fallen!!!
It used to be a great site to do surveys and earn points that can be exchanged into different vouchers from the 15th to the 14th of the month and within 10 to 15 days after the 15th you would receive your voucher. For a few months now the vouchers have been late and when queried you are informed to look in your junk or trash folder. I have done this before contacting them so as not to waste unnecessary time. Now this month I received a mail on the 15th informing me that my voucher is being processed, but it will take 20 to 30 days before receiving it. When have they decided to change this and with no advance notification to their members? Now it takes twice as long to receive your rewards and this makes them very unreliable. If you want to change your terms, please have the decency to advise your members. If you put the surveys on your site, you have obviously received payment for this so, why do we have to wait so long for the payments suddenly!!
Thank you for your feedback.
Taking into account the time limitations imposed by our rewards partner, we recently decided to update our processing timings.
Since we like to keep our community informed, we communicated this change on:
- the Enlighten website - both on the homepage and in your account, in the “My Rewards” page
- via e-mail – every time you redeem your saved up points
- and also to everyone who reached out to us directly
The aim was to better manage the expectations of our entire community.
We are happy to say that, so far, the change has been well received.
We hope that you understand the context of this change and continue to be a trusted member of the Enlighten community!
If we can help you with any other information, please reach out to us at ***.
Best regards,Karina
Thank you for your feedback.
Taking into account the time limitations imposed by our rewards partner, we recently decided to update our processing timings.
Since we like to keep our community informed, we communicated this change on:
- the Enlighten website - both on the homepage and in your account, in the “My Rewards” page
- via e-mail – every time you redeem your saved up points
- and also to everyone who reached out to us directly
The aim was to better manage the expectations of our entire community.
We are happy to say that, so far, the change has been well received.
We hope that you understand the context of this change and continue to be a trusted member of the Enlighten community!
If we can help you with any other information, please reach out to us at ***.
Best regards,Karina
It is strange that since this review of mine my enlighten account has been closed without informing me of the reason why this was done. Imagine my suprise when I wanted to log into my account and my email does not work. When entering my email as a new applicant it suddenly opens up as if I have never been a member of this platform. Strange!!!
Beware if you disagree with them they will close your account!!!
This used to be a great site for earning a little extra on the side, but lately your business practice leaves a hell of a lot to be desired!!! So sad really that instead of going forward you are going backwards.
It is strange that since this review of mine my enlighten account has been closed without informing me of the reason why this was done. Imagine my suprise when I wanted to log into my account and my email does not work. When entering my email as a new applicant it suddenly opens up as if I have never been a member of this platform. Strange!!!
Beware if you disagree with them they will close your account!!!
This used to be a great site for earning a little extra on the side, but lately your business practice leaves a hell of a lot to be desired!!! So sad really that instead of going forward you are going backwards.