C
Chishamiso
1 reviews | Active since May 2022
04 May 2022, 07:17
Enlighten Panel - Poor Service
I wouldn't recommend Enlighten Panel because on the 14th of June, 2021 I cashed out my points for a R100 Shoprite/Checkers voucher and on my dashboard I had a balance of R50. I didn't receive the voucher until April this year and it was for R50 instead of R100. I sent several emails and they were unresponsive so I decided to unsubscribe.
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Enlighten Panel's replyOfficial
04 May 2022, 11:07Hi Chishamiso,
Thank you for your feedback.
We are sorry to hear that you had not received your reward. Our records show that it as sent to your email address on the 26th of July 2021 and we are sorry to hear that the voucher reflected the incorrect amount.
One of our team members will further contact you to assist with investigating and resolving the matter.
Best regards,
Karina
Thank you for your feedback.
We are sorry to hear that you had not received your reward. Our records show that it as sent to your email address on the 26th of July 2021 and we are sorry to hear that the voucher reflected the incorrect amount.
One of our team members will further contact you to assist with investigating and resolving the matter.
Best regards,
Karina
Enlighten Panel's reply04 May 2022, 11:07
Official
Hi Chishamiso,
Thank you for your feedback.
We are sorry to hear that you had not received your reward. Our records show that it as sent to your email address on the 26th of July 2021 and we are sorry to hear that the voucher reflected the incorrect amount.
One of our team members will further contact you to assist with investigating and resolving the matter.
Best regards,
Karina
Thank you for your feedback.
We are sorry to hear that you had not received your reward. Our records show that it as sent to your email address on the 26th of July 2021 and we are sorry to hear that the voucher reflected the incorrect amount.
One of our team members will further contact you to assist with investigating and resolving the matter.
Best regards,
Karina