MM
Mpho M
1 reviews | Active since Aug 2021
09 Aug 2021, 08:25
Enlighten panel is terrible
Poor rewards process and points not being allocated. Enlighten panel are so awful at distributing rewards and when they they don't distribute them they always have stories why they cannot allocate your rewards, thus far my worst experience was when they gave me invalid vouchers that didn't work. They also enrolled me into a daily panel with a 3rd party and I was meant to recieve 400 points from completing that exercise its been nearly a month now and I still haven't received any of those points from. When I send emails they barely ever respond its so frustrating cause they've already sold the information to the parties that conduct the surveys and the people giving them the information have to complain to even get anything
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Replies (3)0
Replies (3)
Enlighten Panel's replyOfficial
10 Aug 2021, 16:52Good day Mpho,
We are sorry to hear that you had an unpleasant experience on the Enlighten panel.
We are aware of the delays that panellists experience and we deeply apologize for all inconveniences caused. Our team is studiously working on refining the process so that everyone receives their promised vouchers on time. We can assure you, however, that incentives are sent out accordingly.
Vouchers are received and dispatched in a valid status and our team will be sure to investigate the invalid voucher issue further. We will continue this on the open ticket that you have with us.
We would appreciate if you could please forward us the study invite where you did not receive your points in question to our helpdesk, so that we can assist with the matter.
We look forward to your response and thank you for being part of our panel.
Best regards,
Keneilwe
We are sorry to hear that you had an unpleasant experience on the Enlighten panel.
We are aware of the delays that panellists experience and we deeply apologize for all inconveniences caused. Our team is studiously working on refining the process so that everyone receives their promised vouchers on time. We can assure you, however, that incentives are sent out accordingly.
Vouchers are received and dispatched in a valid status and our team will be sure to investigate the invalid voucher issue further. We will continue this on the open ticket that you have with us.
We would appreciate if you could please forward us the study invite where you did not receive your points in question to our helpdesk, so that we can assist with the matter.
We look forward to your response and thank you for being part of our panel.
Best regards,
Keneilwe
Enlighten Panel's reply10 Aug 2021, 16:52
Official
Good day Mpho,
We are sorry to hear that you had an unpleasant experience on the Enlighten panel.
We are aware of the delays that panellists experience and we deeply apologize for all inconveniences caused. Our team is studiously working on refining the process so that everyone receives their promised vouchers on time. We can assure you, however, that incentives are sent out accordingly.
Vouchers are received and dispatched in a valid status and our team will be sure to investigate the invalid voucher issue further. We will continue this on the open ticket that you have with us.
We would appreciate if you could please forward us the study invite where you did not receive your points in question to our helpdesk, so that we can assist with the matter.
We look forward to your response and thank you for being part of our panel.
Best regards,
Keneilwe
We are sorry to hear that you had an unpleasant experience on the Enlighten panel.
We are aware of the delays that panellists experience and we deeply apologize for all inconveniences caused. Our team is studiously working on refining the process so that everyone receives their promised vouchers on time. We can assure you, however, that incentives are sent out accordingly.
Vouchers are received and dispatched in a valid status and our team will be sure to investigate the invalid voucher issue further. We will continue this on the open ticket that you have with us.
We would appreciate if you could please forward us the study invite where you did not receive your points in question to our helpdesk, so that we can assist with the matter.
We look forward to your response and thank you for being part of our panel.
Best regards,
Keneilwe
MM
Mpho M's updateReviewer Update
19 Aug 2021, 11:47I sent an email complaining about the invalid voucher I was told to go back to the store and enquire about which I did and they told me again that those vouchers are invalid.
I was put in a survey panel and had to give input for 1 week and its been more than a month at this point and I haven't received any points for it is actually really boring. The panel in question was the twenty plenty club
I was put in a survey panel and had to give input for 1 week and its been more than a month at this point and I haven't received any points for it is actually really boring. The panel in question was the twenty plenty club
MM
Mpho M's update19 Aug 2021, 11:47
Reviewer Update
I sent an email complaining about the invalid voucher I was told to go back to the store and enquire about which I did and they told me again that those vouchers are invalid.
I was put in a survey panel and had to give input for 1 week and its been more than a month at this point and I haven't received any points for it is actually really boring. The panel in question was the twenty plenty club
I was put in a survey panel and had to give input for 1 week and its been more than a month at this point and I haven't received any points for it is actually really boring. The panel in question was the twenty plenty club
Enlighten Panel's replyOfficial
25 Aug 2021, 12:09Hello Mpho,
We asked our project manager to double check, and they confirmed what we already knew, that you did not qualify for a reward.
The community clearly stated that in order to be rewarded, you have to complete 100% of the activities.
Unfortunately you haven't completed all activities you have been invited to.
In the future, kindly make sure to follow carefully the instructions of a community, and you'll surely be rewarded!
Regarding the voucher you already received, we already confirmed via e-mail that it is valid.
If you are encountering issues with it, kindly address them with the merchant.
As much as we'd like to help, once a valid voucher has been sent to you, we don't have control over the way you can use it with a merchant.
We are happy to help you with other information. Just send us an e-mail here: *** and we'll get back to you soon.
With regards,
Lana
We asked our project manager to double check, and they confirmed what we already knew, that you did not qualify for a reward.
The community clearly stated that in order to be rewarded, you have to complete 100% of the activities.
Unfortunately you haven't completed all activities you have been invited to.
In the future, kindly make sure to follow carefully the instructions of a community, and you'll surely be rewarded!
Regarding the voucher you already received, we already confirmed via e-mail that it is valid.
If you are encountering issues with it, kindly address them with the merchant.
As much as we'd like to help, once a valid voucher has been sent to you, we don't have control over the way you can use it with a merchant.
We are happy to help you with other information. Just send us an e-mail here: *** and we'll get back to you soon.
With regards,
Lana
Enlighten Panel's reply25 Aug 2021, 12:09
Official
Hello Mpho,
We asked our project manager to double check, and they confirmed what we already knew, that you did not qualify for a reward.
The community clearly stated that in order to be rewarded, you have to complete 100% of the activities.
Unfortunately you haven't completed all activities you have been invited to.
In the future, kindly make sure to follow carefully the instructions of a community, and you'll surely be rewarded!
Regarding the voucher you already received, we already confirmed via e-mail that it is valid.
If you are encountering issues with it, kindly address them with the merchant.
As much as we'd like to help, once a valid voucher has been sent to you, we don't have control over the way you can use it with a merchant.
We are happy to help you with other information. Just send us an e-mail here: *** and we'll get back to you soon.
With regards,
Lana
We asked our project manager to double check, and they confirmed what we already knew, that you did not qualify for a reward.
The community clearly stated that in order to be rewarded, you have to complete 100% of the activities.
Unfortunately you haven't completed all activities you have been invited to.
In the future, kindly make sure to follow carefully the instructions of a community, and you'll surely be rewarded!
Regarding the voucher you already received, we already confirmed via e-mail that it is valid.
If you are encountering issues with it, kindly address them with the merchant.
As much as we'd like to help, once a valid voucher has been sent to you, we don't have control over the way you can use it with a merchant.
We are happy to help you with other information. Just send us an e-mail here: *** and we'll get back to you soon.
With regards,
Lana