JS
Janine S
1 reviews | Active since Jul 2021
27 Jul 2021, 09:33
Enlighten Panel bad when comes to payment
Enlighten Panel keeps saying they will pay the vouchers with in 10 working days but nothing. You have to do the surveys and wait so long for your money, And when you email them they send the same email back about after the 15th and within 10 working days. Why cant they just log onto your profile and see what the hold up is . Very bad services and no feedback what so ever, Everybody can do with some extra cash in these difficult times
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Replies (3)0
Replies (3)
Enlighten Panel's replyOfficial
28 Jul 2021, 08:56Good day Janine,
Our apologies for the unpleasant service.
We do not process incentives individually as our platform does not allow that. Incentives are processed once a month by request from our supplier to better manage the incentives trade due to the large number of requests.
The email you received was to explain the process in detail and we assure you that you will receive your incentives accordingly.
Kind regards,
The Enlighten Panel Team
Our apologies for the unpleasant service.
We do not process incentives individually as our platform does not allow that. Incentives are processed once a month by request from our supplier to better manage the incentives trade due to the large number of requests.
The email you received was to explain the process in detail and we assure you that you will receive your incentives accordingly.
Kind regards,
The Enlighten Panel Team
Enlighten Panel's reply28 Jul 2021, 08:56
Official
Good day Janine,
Our apologies for the unpleasant service.
We do not process incentives individually as our platform does not allow that. Incentives are processed once a month by request from our supplier to better manage the incentives trade due to the large number of requests.
The email you received was to explain the process in detail and we assure you that you will receive your incentives accordingly.
Kind regards,
The Enlighten Panel Team
Our apologies for the unpleasant service.
We do not process incentives individually as our platform does not allow that. Incentives are processed once a month by request from our supplier to better manage the incentives trade due to the large number of requests.
The email you received was to explain the process in detail and we assure you that you will receive your incentives accordingly.
Kind regards,
The Enlighten Panel Team
JS
Janine S's updateReviewer Update
28 Jul 2021, 09:02Yes I understand it is processed once a month so i submitted it on 29 June you processed it 15 July and within 10 working days being tommorow I should receive it now you are telling me whole different story
JS
Janine S's update28 Jul 2021, 09:02
Reviewer Update
Yes I understand it is processed once a month so i submitted it on 29 June you processed it 15 July and within 10 working days being tommorow I should receive it now you are telling me whole different story
Enlighten Panel's replyOfficial
03 Aug 2021, 14:31Good day Jamime,
We would like to apologise that you did not receive your voucher within 10 working days as stated on our website, as we had experienced a delay.
We are in the process of dispatching the vouchers and you should receive yours no later than by end of business today.
Our apologies once again for the unpleasant experience and happy shopping.
Best regards,
Keneilwe
We would like to apologise that you did not receive your voucher within 10 working days as stated on our website, as we had experienced a delay.
We are in the process of dispatching the vouchers and you should receive yours no later than by end of business today.
Our apologies once again for the unpleasant experience and happy shopping.
Best regards,
Keneilwe
Enlighten Panel's reply03 Aug 2021, 14:31
Official
Good day Jamime,
We would like to apologise that you did not receive your voucher within 10 working days as stated on our website, as we had experienced a delay.
We are in the process of dispatching the vouchers and you should receive yours no later than by end of business today.
Our apologies once again for the unpleasant experience and happy shopping.
Best regards,
Keneilwe
We would like to apologise that you did not receive your voucher within 10 working days as stated on our website, as we had experienced a delay.
We are in the process of dispatching the vouchers and you should receive yours no later than by end of business today.
Our apologies once again for the unpleasant experience and happy shopping.
Best regards,
Keneilwe