GR
Graham R
1 reviews | Active since Jun 2012
29 Jul 2019, 15:27
Enlighten Panel are de*****ing their customers
I requested my vouchers for points earned over a month ago and I am still to receive them. This really is disappointing as Enlighten used to be very good.
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Replies (3)GR
Graham R's updateReviewer Update
30 Jul 2019, 10:46Hi All, I had the same issue as all of you and decided to take action. I have now received my vouchers. Please get in touch with *** for attention Alex. Alex helped me and said he would help anyone that gets in touch.
GR
Graham R's update30 Jul 2019, 10:46
Reviewer Update
Hi All, I had the same issue as all of you and decided to take action. I have now received my vouchers. Please get in touch with *** for attention Alex. Alex helped me and said he would help anyone that gets in touch.
Enlighten Panel's replyOfficial
06 Aug 2019, 09:58Good day Graham,
We are happy to hear that your issue was resolved. Just as an FYI, all the voucher request we received during July were dispatched on 30 July. Also, please note that emails from Enlighten may end up in you junk/spam folder – please be sure to add us to your approved sender list.
We are happy to hear that your issue was resolved. Just as an FYI, all the voucher request we received during July were dispatched on 30 July. Also, please note that emails from Enlighten may end up in you junk/spam folder – please be sure to add us to your approved sender list.
Enlighten Panel's reply06 Aug 2019, 09:58
Official
Good day Graham,
We are happy to hear that your issue was resolved. Just as an FYI, all the voucher request we received during July were dispatched on 30 July. Also, please note that emails from Enlighten may end up in you junk/spam folder – please be sure to add us to your approved sender list.
We are happy to hear that your issue was resolved. Just as an FYI, all the voucher request we received during July were dispatched on 30 July. Also, please note that emails from Enlighten may end up in you junk/spam folder – please be sure to add us to your approved sender list.
GR
Graham R's updateReviewer Update
06 Aug 2019, 10:14Just an FYI, if I hadn't contacted Columinate this would still be an ongoing issue. You guys really need to improve your customer service its appalling.
GR
Graham R's update06 Aug 2019, 10:14
Reviewer Update
Just an FYI, if I hadn't contacted Columinate this would still be an ongoing issue. You guys really need to improve your customer service its appalling.