KM
Kay M
1 reviews | Active since Feb 2017
02 Aug 2018, 08:25
Does Not Keep Promises
I am writing this review with a painful heart. Ihave been a member of the panel station for a long time. I redeemed a woolworths voucher and have not received it. On its website it promises to have your rewards delivered within 10 days from the 15 but it didn't happen. I am really disappointed.
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Replies (5)0
Replies (5)
Enlighten Panel's replyOfficial
02 Aug 2018, 15:28Hi There
We are terribly sorry to disappoint you. We’re so glad that you mention that you’ve been a member of Enlighten for a long time, so you must know this is not our standard.
We have recently made a few upgrades to our delivery system – to give you more options and more rewards. Unfortunately, we have been experiencing a few technical difficulties, and we’re very embarrassed that you have been affected by these problems.
Our team is working around the clock to fix the issue, and we can assure you, you will receive your requested voucher in the next couple of days.
We thank you for your patience!
The Enlighten Team
Best regards,
Enlighten Panel's reply02 Aug 2018, 15:28
Official
Hi There
We are terribly sorry to disappoint you. We’re so glad that you mention that you’ve been a member of Enlighten for a long time, so you must know this is not our standard.
We have recently made a few upgrades to our delivery system – to give you more options and more rewards. Unfortunately, we have been experiencing a few technical difficulties, and we’re very embarrassed that you have been affected by these problems.
Our team is working around the clock to fix the issue, and we can assure you, you will receive your requested voucher in the next couple of days.
We thank you for your patience!
The Enlighten Team
Best regards,
KM
Kay M's updateReviewer Update
03 Aug 2018, 08:30When can I expect it to get in by
KM
Kay M's update03 Aug 2018, 08:30
Reviewer Update
When can I expect it to get in by
KM
Kay M's updateReviewer Update
03 Aug 2018, 13:40enlighten this is very disappointing. no response has been received from you ever since yesterday? what is going on?
KM
Kay M's update03 Aug 2018, 13:40
Reviewer Update
enlighten this is very disappointing. no response has been received from you ever since yesterday? what is going on?
Enlighten Panel's replyOfficial
03 Aug 2018, 14:26Good day,
Thank you for your response and we humbly apologise you feel that way. We are certainly ready and willing to assist you, may you kindly provide us with your email address.
We look forward to your response.
Best regards,
Enlighten Panel's reply03 Aug 2018, 14:26
Official
Good day,
Thank you for your response and we humbly apologise you feel that way. We are certainly ready and willing to assist you, may you kindly provide us with your email address.
We look forward to your response.
Best regards,
KM
Kay M's updateReviewer Update
03 Aug 2018, 14:30***
KM
Kay M's update03 Aug 2018, 14:30
Reviewer Update
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