Delayed voucher or never received

Hello Bulelwa,

Thank you for your feedback!

We are currently delivering rewards between 20 to 30 working days since they were redeemed. 
The processing takes a while due to the high number of requests and time limitations imposed by our rewards partner. 

Even so, we will continuously try to improve our timings so that our members can enjoy their rewards sooner. 

Rest assured you will receive your reward in the stipulated time.

Thank you for your patience and for being a member of our community! 

Kind regards,
Michel