Bad experience with Enigma Apartments

I have never experienced such bad customer service and misleading photographs advertised by Enigma Apartment.I booked online paid via EFT in full only to be unhappy with the accommodation on arrival.The receptionist saw how disappointed I was and offered me refund hence I did not use their facilities. I was later denied my refund as the management claimed I cancelled my booking and that there are cancellation fees which were not stated before I left their offices. If there were cancellation policies why did the receptionist not explain them to me instead of offering me a refund? I initially booked for a two bedroom but was given a separate studio apartment and a one bedroom apartment the rooms were cramped and small. They claimed that the two differently located studio and one room was their two bedroom apartment. They have clearly stated they do not care how customers perceive photographs posted by them, that the photographs are not accurate but are photographs closest to what they actually provide. The management is rude and have no customer value let alone business ethics. In regards to the refund offered on the day no refund has been provided to me thus far. I wouldn’t recommend anyone to book here, I’m really disappointed in how this matter has been handled.