ECSA's non-existent service provision

I requested confirmation of my membership payment and an updated statement on 6 May 2019. After not receiving a response for a week I sent a request for ECSA to acknowledge receipt of my request, but 10 days after my first request, I have still not received a response.

During this period I have tried to call ECSA's contact center daily, without once speaking to a representative of ECSA. The phone remains unanswered until the call rings out.