Will the real Engel & Volkers please stand up?

For the unsuspecting eye Engel & Volkers seems to be a very professional company that is adept at selling real estate and serious about customer service. This, though, is nothing more than a 'front' they put up to lure potential clients into their web. EV most definitely have a remarkable marketing system that they pitch to you initially, that seem to put you as a customer first and as such would come across as if they will put in a lot of effort to market and sell your property. This is not the case. I was contacted a EV sales agent to inquire whether I would consider selling my property. At the time I was keen to sell and after long discussions about the way EV would approach and market my property I decided to sign an Exclusive Mandate with EV. This is the point where all the promises etc stopped. I never received any feedback after this eventhough the agreement with the agent was that she would provided feedback weekly on a Monday. I found the property listed on some of the known property sites. I was shocked at the poor quality of the photo's. They are all blurred never mind the angles used. How does this align to the EV image? How do you market this to potential investors? Joe Doe will just scroll past? I'm seriously wondering how a company or franchise and a agent survives by the poor service the provide to customers? If you are keen on selling something you would surely get the basics right - I.e feedback to customer, quality photo's, proper marketing using all the available marketing options they convince you of before you sign.