No response from Engel & Volkes
I have already posted a review last week - irresponsible Engel & Volkes. On the response it indicated the matter had been addressed - that is FALSE. I have send 3 WhatsApp messages to the CEO which ti date has not yet responded. I have also called obviously no answer. This is definitely a problem that comes from the top of the organisation. If the top management do not address the problems within there companies, it’s obviously not the lower end employees that will do it. To date everyone at Engel and Volkes are running away - NO RESPONSE. I will continue posting on here everyday until they acknowledge I exist. Thanks
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Replies (4)
Engel & Volkers's replyOfficial
10 Aug 2021, 10:04Good day Zaira.
We confirmed that your complaint was sent to the Fourways Office and that their management had been instructed to contact you. We have informed them again now to contact you immediately to resolve this matter.
Thank you
E&V SA
We confirmed that your complaint was sent to the Fourways Office and that their management had been instructed to contact you. We have informed them again now to contact you immediately to resolve this matter.
Thank you
E&V SA
Engel & Volkers's reply10 Aug 2021, 10:04
Official
Good day Zaira.
We confirmed that your complaint was sent to the Fourways Office and that their management had been instructed to contact you. We have informed them again now to contact you immediately to resolve this matter.
Thank you
E&V SA
We confirmed that your complaint was sent to the Fourways Office and that their management had been instructed to contact you. We have informed them again now to contact you immediately to resolve this matter.
Thank you
E&V SA
Engel & Volkers's replyOfficial
10 Aug 2021, 12:20Good day Zaira
We have spoken to the management at E&V Fourways and they have confirmed that your property was listed by several agencies who all had access to the keys of the property. Due to this, they cannot take responsibility for one key that has gone missing from the set for one door.
Thank you
We have spoken to the management at E&V Fourways and they have confirmed that your property was listed by several agencies who all had access to the keys of the property. Due to this, they cannot take responsibility for one key that has gone missing from the set for one door.
Thank you
Engel & Volkers's reply10 Aug 2021, 12:20
Official
Good day Zaira
We have spoken to the management at E&V Fourways and they have confirmed that your property was listed by several agencies who all had access to the keys of the property. Due to this, they cannot take responsibility for one key that has gone missing from the set for one door.
Thank you
We have spoken to the management at E&V Fourways and they have confirmed that your property was listed by several agencies who all had access to the keys of the property. Due to this, they cannot take responsibility for one key that has gone missing from the set for one door.
Thank you
's updateReviewer Update
10 Aug 2021, 12:49Thanks for getting hold of management. Very interesting that they are not getting hold of me personally. I have left messages on WhatsApp as well as phoned - no response from them. The other agents have not lost the keys. The keys were given to them, they lost what was given to them. The least they can do is formally apologise for loosing my keys. Thanks
's update10 Aug 2021, 12:49
Reviewer Update
Thanks for getting hold of management. Very interesting that they are not getting hold of me personally. I have left messages on WhatsApp as well as phoned - no response from them. The other agents have not lost the keys. The keys were given to them, they lost what was given to them. The least they can do is formally apologise for loosing my keys. Thanks
Engel & Volkers's replyOfficial
10 Aug 2021, 12:54Good day Zaira
They unfortunately cannot apologise or take responsibility if they were not given that specific key.
We apologise for any inconvenience that this has caused.
Thank you
They unfortunately cannot apologise or take responsibility if they were not given that specific key.
We apologise for any inconvenience that this has caused.
Thank you
Engel & Volkers's reply10 Aug 2021, 12:54
Official
Good day Zaira
They unfortunately cannot apologise or take responsibility if they were not given that specific key.
We apologise for any inconvenience that this has caused.
Thank you
They unfortunately cannot apologise or take responsibility if they were not given that specific key.
We apologise for any inconvenience that this has caused.
Thank you