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desirecrowther D

1 reviews | Active since Jun 2016

28 Jun 2016, 12:36

NO feedback, NO follow up, NO 'here's the keys", NO transfer date.......NO SERVICE

<p>The agent Nicolette Stevens, clearly has no idea on "customer service". Perhaps not have had sufficient training? As the service I have been getting after the bond was approved, had been shocking. The company, whom inspected the property for electrical and plumbing requirements, broke the glass shower door. If I did not inspect the property with the current tenant, no one would have know about a glass shower door totally missing. I had to contact everyone involved and received a mail from Nicolette on the 6th of June 2016. Still after all this time, I have not had any feedback or follow up from her. Subsequently I discovered that she sold the property on behalf of a mandate that was given to her by Maria Tsouvelekis from Prime 1 Property. I responded on an adverti*****t by Engel&Volkers, Nicolette S tevens. </p>

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Replies (1)
Engel & Volkers
Engel & Volkers's reply29 Jun 2016, 11:51
Official

Good day Desire,

Thank you for submitting your complaint to us. We will contact the Office Manager about this and revert back to you as soon as possible.

Thanking you,

Engel & Völkers Southern Africa