IH
Iemrahn H

1 reviews | Active since Aug 2017

24 Aug 2017, 15:48

******* deduction of commission from tenants deposit

We moved to Cape Town in January 2017 and rented a house and requested a 12 month lease. . We were promised by Engel & Volkers that the rented premises would not be sold in the ensuing 12 months .We inserted a clause that we were not be given notice in the first 6 months and lo behold on the expiry of 6 months we were given 2 months notice. As our house is still 5 months from completion we could only secure premises if we took occupation immediately . After a long drawn out discussion the landlord waived the additional months notice. HOWEVER Engel & Volkers deducted the equivalent of 1 months commission plus Vat from the deposit which I believe is *******. There was no damages and the landlord authorised repayment of my deposit after I forfeited R9000 to get out of the lease. After numerous requests for repayment I have had no success with my refund. I am not sure who to approach for the Full refund as it is probably not sufficient to take legal action for the recovery.

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Replies (3)
Engel & Volkers
Engel & Volkers's reply29 Aug 2017, 12:08
Official

We are truly sorry to hear your disappointing review of Engel & Völkers. Please send us your contact details or email us at ***. We would like to contact you personally and find out more details to resolve the problem.

Looking forward in hearing from you soon.

IH
Iemrahn H's update07 Sept 2017, 13:58
Reviewer Update
No proper response from business after promising a follow-up
Engel & Volkers
Engel & Volkers's reply07 Sept 2017, 14:24
Official

Dear Iemrahn

We apologise for the inconvenience. We are in the process of solving the issue and you will receive an email with the outcome as soon as possible.