1 reviews | Active since Aug 2017
******* deduction of commission from tenants deposit
We moved to Cape Town in January 2017 and rented a house and requested a 12 month lease. . We were promised by Engel & Volkers that the rented premises would not be sold in the ensuing 12 months .We inserted a clause that we were not be given notice in the first 6 months and lo behold on the expiry of 6 months we were given 2 months notice. As our house is still 5 months from completion we could only secure premises if we took occupation immediately . After a long drawn out discussion the landlord waived the additional months notice. HOWEVER Engel & Volkers deducted the equivalent of 1 months commission plus Vat from the deposit which I believe is *******. There was no damages and the landlord authorised repayment of my deposit after I forfeited R9000 to get out of the lease. After numerous requests for repayment I have had no success with my refund. I am not sure who to approach for the Full refund as it is probably not sufficient to take legal action for the recovery.
We are truly sorry to hear your disappointing review of Engel & Völkers. Please send us your contact details or email us at ***. We would like to contact you personally and find out more details to resolve the problem.
Looking forward in hearing from you soon.
We are truly sorry to hear your disappointing review of Engel & Völkers. Please send us your contact details or email us at ***. We would like to contact you personally and find out more details to resolve the problem.
Looking forward in hearing from you soon.
Dear Iemrahn
We apologise for the inconvenience. We are in the process of solving the issue and you will receive an email with the outcome as soon as possible.
Dear Iemrahn
We apologise for the inconvenience. We are in the process of solving the issue and you will receive an email with the outcome as soon as possible.
