Bad service

Hello peter.... We booked at Engedi Retreat online..as we saw a beautiful place to relax and have a piece of mind.... We arrived late at nyt.. when we got there...the hygiene was very poor cigarette smoke everwhere ...no WiFi as stated...and we wer not happy with the service....all we want is for them to deduct money for 1 night and repay us the rest as we only slept for 1 nyt...