NAFIMZ Projects- Terrible Workmanship and False Promises

We initially consulted with NAFIMZ in September 2023, he provided a quote. At the time due to finance we decided to hold on. On the 22nd May 2024, we were ready to proceed so we made contact with him. He was contactable, friendly and professional in our initial consultation.

4th June 2024: He came to our premises, requested 70% of the total cost be paid as an immediate payment which was paid. 5th June 2024: Received a call from a lady stating that the material will be delivered 6th June 2024: Work started 11th June 2024: He claimed to have completed, after reviewing the job we found faults and brought it to his attention however since he promised to resolve we paid him the balance. 15th June 2024: He came to our premises and only sorted out part of the issues ie. rough edges on 2 corners and halfway filling of the gaps on the flooring. 18th June 2024: We contacted him again to ask if he could please sort out the faults but he said we should give him some time and he will confirm when he can do it. 19th June 2024: We contacted him again to ask when he will complete the job and also if he could give us a safety certificate. He said that he app**** and is still waiting. 20th June 2024: We contacted him again to ask when he will complete his job, he confirmed next week Wednesday 25th June. 25th June 2024: We waited for him to come, since he didnt pitch up by 10:00 we decided to contact him again. He responded saying he is down with the flu and he will confirm as soon as he is well. He had no decency to even let us know that he is sick but still we accepted as we're human and people get sick. 1st July 2024: We contacted him again and he said he is still sick, he will call us back. 3rd July 2024: We contacted him again since he didnt call us back as promised and this is were he started to get extremely rude. He said that him together with his staff are infected with the swine flu. He is closed until further notice and he also mentioned that if 100 people see this deck and find faults he is not willing to come 100 times which is totally frustrating as he is not even willing to discuss the faults over the phone or a visit to the premises to see whats wrong. 10th July 2024: We contacted him again asking when can we expect him 15th July 2024: He said that he will come through on Saturday 20th July. We did tell him that rains are expected however he can still come and bring the safety certificate with. 17th July 2024: We contacted him again to say there is no rain expected and he should come through, he responded saying he cannot make it on Saturday 20th July, he will come through on Monday 22nd July. 22nd July 2024: He was scheduled to come to our premises at 9:00 so at 8:00 we sent a reminder asking him what time we should expect him. He said that he ordered the timber for the stairs, its out of stock, awaiting his supplier. We told him that the stairs is not the only fault, he should come in and view the faults, we can discuss and agree on a way forward. We tried contacting him but he refuses to answer the call, we send Whatsapp messages which he reads and then responds with excuses. Throughout the day he gave us excuses upon excuses and avoided our calls. 08:33: Ordered the timber for the stairs, out of stock awaiting supplier 08:42: Tried to call, dont pick up 10:10: "I have told you I am awaiting material,if you can't wait,I can't do anything about it,I leave it to you, If you want to take it further you welcome to do so,end of the day if you was unhappy, you should of not paid me the balance,I will tell you again I am awaiting material" 10:39: Asking us to give him some time to sort it out 18:07: Busy at the moment, he cant take a call. Still asking us to give him time 18:09: "I need to get material which I dont have at the moment" 18:13: Tried calling him numerous times 18:14: I am at the doctor now, will call later. 19:39: He still didnt return our call, responded "Slmz We didn't work for one month now,was sick with the swine flu,I am waiting for some funds to come through,to purchase materials,I need some time to sort your deck out,I just came back from the doctor not well" 23rd July 2024 05:55 - We responded saying that we are now tired of his excuses, first he ordered the material then he is waiting for the material then he is busy then he is at the doctor, then he is sick, then he doesnt have funds.

We have tried our utmost best to contact him respectfully and resolve the issue however he has not returned our call or visited our premises. He is evidently making up excuses and trying to hide us by asking us to wait with no ETA. He did not even have the audacity to ask for a list of faults or offer any sort of assistance. He is rude, arrogant and very *********.