Bad customer service: Lukas Retabile

I reached out via email and received an application form from Retabile Lucas. When I followed up to ask about the estimated time to receive a letter after paying for two students, he repeatedly questioned where I got his number and why I was contacting him. Even after I sent a screenshot showing his email, he continued to demand the same information.

I clarified that everything was already communicated via email and that this was for medical aid purposes, not personal. Despite this, he never acknowledged his mistake. The interaction was rude, arrogant, and unprofessional, showing a clear lack of customer service etiquette.

He does not deserve to serve customers and is giving a bad image of customer service. When I spoke to Makoti, they shared similar experiences, saying he treats them the same way and they were unaware he behaves like this with customers. Is this really the level of service we want to offer?