Services disconnected

<p>Renting a house from the agency since 01.01.16. Making promp payments on the statements send to me, including water and Municipal charges. On Thursday 09.06.16 I arrive home, to find a letter in the post, saying that the water supply has been disconnected, due to arrears amount. Contacting the agent, she "knows nothing" about it, and will investigate, only to advise later, that it was after 17:00, and she cannot do anything. "There are no monies outstanding"... Friday 10.06.16 11:00 still nothing. I message her all on the hour. Get notified that the arrears amount was paid - this is now the amount that was not in arears on Thursday, and it will take 3-4 hours for water to come back on. 23:00, STILL no water. Sa****ay 11.06.16 water on and off again. This time her explination is "they must be working in the area", but only MY water is off!!! Municipality arrive at 13:00. Sorry, this is not our problem. Will have to wait till Monday! On my request to go to a B&B - no reply, on my question as to compensation - "they will have to see about it". I have been without water for 4 days, and it is not due to any of my doing.</p>