Order not received and Refund not processed

Order 135986 was placed and paid for in full on the 21st of September 2019. I visited your premises on the 14th of December 2019 and spoke to Floyd requesting a refund due to non delivery. I did provide Floyd with my bank details and contact details. Floyd advised that a full refund will be processed by Tuesday(17th December 2019) along with a copy of the proof of payment emailed to me. I have not received any refund thus far. If the refund is not processed by close of business today( 20/12/2019) with the proof of payment emailed to me i will be opening a case with the South African Police Services as well as laying a formal complaint with Consumer Goods and Services Ombudsman.