**** GOODS, REFUSED TO REFUND IN FULL

I HAVE NEVER IN MY LIFE BEEN SO DISAPPOINTED WITH A PURCHASE AND THE LACK OF CUSTOMER SERVICE!

I ordered what was supposed to be a Porsche as per the First ‘clearly googled’ picture. Firstly the car took over two weeks to arrive. I had to call numerous time to find out what had happened and when my car was being delivered - apparently it was sent to the wrong place and had to be sent back to the warehouse and then sent out again

Second what a shock of horror when it FINALLY arrived!!! It looked NOWHERE NEAR THE PICTURE THAT WAS ADVERTISED! THE ADVERTISED PICTURE HAD PORSCHE LOGO,WAS DEEP RED IN COLOUR AND OF A DECENT QUALITY. THE CAR WE RECEIVED AS PER THE PIC IN THE BOX HAD NO EMBLEM AND DID NOT IN ANY WAY RESEMBLE THE CAR I ORDERED. THE ONLU INDICATION THAT THERE WAS A PORSCHE INSIDE THE BOX WAS THE WORDS ‘PORCHE’ WRITTEN IN PENCIL ON THE BOX. I COULD HAVE JUST AS WELL BOUGHT A R400 CAR FROM CHECKERS INSTEAD OF PAYING R2000 FOR THIS PIECE OF ****

I IMMEDIATELY TOOK PICS AND EMAILED THE MANAGERS AMINA BEING THE SALES MANAGER AND MANISHA EXPRESSING MY DISAPPOINTMENT DEMANDING A FULL REFUND

I THEN RECEIVED A CALL FROM AMINA THE NEXT MORNING WHO APOLOGISED AND PROMISED TO REFUND THE R1600 FOR THE CAR AS WELL AS THE R400 DELIVERY FEE. WHEN I TOLD HER I WANT MY FULL R2000 BACK HER WORDS TO ME WERE YOU WILL GET YOUR FULL R2000 BACK AS WE UNDERSTAND THAT YOU DID NOT GET WHAT YOU ORDERED. SHE APOLOGISED YET AGAIN AND PROMISED ONCE THEY RECEIVE THE CAR BACK I WOULD GET MY MONEY BACK IN FULL. THIS WAS THE 6th OF JULY BETWEEN 8am and 12pm

MONTHS WENT BY I WOULD CALL AMINA AND SHE WOULD TELL ME ITS WITH THE REFUNDS DEPARTMENT. ITS WITH THIS ONE AND THAT ONE. BASICALLY SHE ALWAYS HAD AN EXCUSE. I GOT SO FRUSTRATED TO THE POINT WHERE I LOST MY TEMPER. SHE THEN PROCEEDED TO TELL ME I GOT WHAT I ORDERED SO WHY AM I PHONING HER ASKING FOR A REFUND?!

I DIDNT GET WHAT I ORDERED THAT WAS THE WHOLE POINT OF THE ARGUMENT

NEEDLES TO SAY AFTER COUNTLESS CALLS AND EMAILS AMINA STILL DIDNT PAY MY MONEY UNTIL A NEW MANAGER HAPPENED TO ANSWER MY CALL A WEEK OR SO AGO AND ASSISTED ME AFTER TWO MONTHS IN PAYING BACK THE R1600

AMINA IS NOW ARGUING THAT SHE NEVER SAID SHE WOULD PAY BACK THE DELIVERY FEE WHEN SHE INFACT DID. SHE EVEN WENT SO FAR AS TO PRETEND TO BE SOMEONE ELSE WHEN I CALLED HER AS SHE JUST FLAT OUT REFUSES TO PAY BACK THE MONEY SHE STOLE FROM ME!!

WHY SHOULD I HAVE TO LOSE R418 ON DELIVERY WHEN IT IS NOT LIKE I SIMPLY DECIDED I DID NOT LIKE THE CAR AND THERE WAS NOTHING WRONG WITH IT

JUST LOOK AT IT!!! ITS A WORTHLESS PIECE OF **** THAT I WOULDNT EVEN SPEND R300 ON!!

I HAVE NEVER EVER DEALT WITH SOMEONE AS RUDE AS AMINA AND WILL NEVER IN MY LIFE BUY ANYTHING FROM EMPIRE TECH AGAIN NOR RECOMMEND THAT ANYONE BUY ANYTHING. DONT BE FOOLED BY THE PICS PUT UP ON FACEBOOK AS YOU DO NOT GET THE SAME ITEM AS THE PICS!!

SINCERELY A VERY UNHAPPY AND DISAPPOINTED CUSTOMER!!!!!!!!!!!!!!