Empire Tech - Stay far way

I ordered and paid in full for ride on truck on 21 October 2019. Through emails I was promised it delivery before 20 December 2019. On 13/12/19 I was again promised delivery before 16/12/2019. When the parcel did not show I again contacted them and this time it was promised that delivery will happen on 23/12/2019. When this did not happen I tried calling them but all of a sudden all phones was off. On 6/1/2020 I contacted them again when Floyd answered and told me that everyone is only back on 7/1/2020 and that someone will contact me. On 9/1/2020 I made contact again and this time Darrel said that Floyd was dealing with refunds and that he is just not in but he will give him the message to make contact with me. I again called on 13/1/2020 @ 09h15 and spoke to Loyd which now all of a sudden only in the link between sales and the accounts department and that they only start work at 10am and I must phone back then so they can tell me when refunds will be made. This is truly a ***** bunch of people working for this company as no one takes responsibility. This company has Empire Tech, Empire Gaming, Global Buy under its umbrella and best will be to avoid any of these business. I have in the meantime opened up a theft case at the Police and will also report them to ombudsman.