No customer service ethic!!!

Highly upset and irated by the service of this company! EMPIRE GAMING KZN Purchased a quad bike for my son on the 24th of December 2017 when based at the souk in Durban.... Having it delivered when we weren't at home... Gave it to my son on Christmas day... Only to have noticed a crack, and played on with, for not even an hour, it stopped working! My husband called a guy by the name of Sameer and was told they would come and fetch it.... after many calls made we had to take it back! A man by the name of Aadil had spoken to me with no customer service whatsoever and with a terrible attitude...spoke to me with such disrespect! We were told we so many different things as too when the bike was going to be fixed/replaced... calls upon calls were made. My husband was eventually asked to come to Sherwood to pick up a new bike, only to be more upset by seeing it was much smaller than the one we purchased. After spoken to a lady from head office by the name of Ameena I was told that Aadil was going to replace it with an electronic bike... The next day my husband made numerous calls to Ameena,Sameer and Aadil with them not answering and when Aadil eventually answered he told my husband that is talking "****" because my husband did not want an electronic bike with plastic wheels! Utterly disgusted by this man's behavior and code of conduct with no customer care s****s at all! He then said he will refund us but did an eft with R500 short! This company did nothing, we had to make the numerous calls and meet to repurchase ! My child didn't get to even play with the toy and his entire holiday went by with waiting on Empire KZN! You guys Have no customer care ethics and are absolutely disgusting in the manner of which you handled the situation! Aadil is rude and arrogant and should have had done a customer relations course so he can speak to customers in a proffesional manner!