***** / ****: Empire Gaming / Empire Tech / Global Buy / Global Buy SA

I spent over R3000 on a gift for my daughter. It was a Black VW Amarok Kiddies Ride Along. I was sold a faulty broken item and was put through stress just to try to get it fixed and resolved so that my daughter could enjoy it. They have made many excuses over the course of 3 months. The product has been problematic from the day I received it. It still has not been resolved and I am being brushes aside. They took my money and treat me and my daughter like we are nobody.

Since 24 Dec 2019 to 24 May 2020 I have made 38 phone calls and many more WhatsApp messages and emails.

The last communication I had with them was on 24 May 2020 where a staff member told me told me “What the f must I do!” and he cut the call. He insisted he did not work for the company any more. However on 9 June 2020 the staff member placed adverts for the company on his Facebook Status - he **** about not no longer working for them.

They go by the following names as well: Empire Gaming Empire Tech Global Buy Global Buy SA

1 Nov 2019 Payment made for Kiddies Red Ferrari - R1729 I sent POP to their email.

15 Nov 2019 I followed up regarding delivery date

5 Dec 2019 I followed up regarding delivery date

10 Dec 2019 I followed up regarding delivery date

17 Dec 2019 I followed up regarding delivery date

18 Dec 2019 I followed up regarding delivery date

18 Dec 2019 I called and spoke to Floyd He confirmed he received stock I asked him for delivery date he said he will get back to me

19 Dec 2019 I followed up regarding delivery date

19 Dec 2019 I followed up regarding delivery date I asked for a photo of the car at their premises

24 Dec 2019 - Christmas Eve I followed up regarding delivery date The stock they received was not the car I ordered Daryl convinced me take aVW Amarok - more expensive I told him I need it by 14h30 as my daughter was leaving at 15h00 - he said will be there. He arrived at 20h00 - I paid R200 in cash I tested it, it was not working I told Daryl Daryl returned at 09h41 to have a look at the car He advised to charge it for 8 hours

25 Dec 2019 - Christmas Day - CAR DELIVERED I did EFT payment to Daryl for R800 Car was still not working I called Daryl - no call backs I messaged Daryl - no responses

26 Dec 2019 - Heritage Day - CAR COLLECTED Daryl brother Shaun collected the car

27 Dec 2019 - Heritage Day I followed up regarding status of car I phoned the number listed on the website. A guy named Floyd gave me lots of excuses and said I charged the car for too long so the battery is blown. He basically brushed off everything I was saying and it made it seem as if I did something wrong and that they are very busy. A man name Marlon came onto the phone call. He heard what I had to say. He also called Daryl and 3 of us had a conference call. Marlon instructed Daryl to come pick up the car and sort out the issue.

28 Dec 2019 - CAR DELIVERED Daryl message to say car is sorted Shaun dropped off the car @ 16h30 Car stopped working after 10 min

11 Jan 2020 The car stoped working Daryl did not show any con urgency to deal with the matter. Darryl - said I must charge the battery for 8 hours - I did so

12 Jan 2020 I called Floyd to explain the car still not working. I stated I charged it for 8 hours. He said I charged it for too long thus it was my fault.

13 Jan 2020 I followed up regarding delivery date

14 Jan 2020 I followed up regarding delivery date

19 Jan 2020 I followed up regarding delivery date

20 Jan 2020 I followed up regarding delivery date

21 Jan 2020 - CAR COLLECTED Shaun Naidu (Daryl’s brother) came to collect the car Daryl was not present

22 Jan 2020 I followed up regarding the root issue of the car

12 Feb 2020 @ 09h13 Tried calling to confirm delivery date - no response

12 Feb 2020 @ 09h13 Tried calling to confirm delivery date - no response

12 Feb 2020 @ 09h15 Tried calling to confirm delivery date - no response

12 Feb 2020 @ 09h14 Tried calling to confirm delivery date - no response

14 Feb 2020 @ 12h51 Tried calling to confirm delivery date - no response

24 Feb - CAR DELIVERED The car was returned to me by Daryl and Shaun Daryl and Shaun said the car will work fine now

14 March 2020 The car stopped working again I messaged Daryl he told me he did what he could and said I must contact someone else

24 May 2020 I sent Floyd a WhatsApp he said he cannot help and I must contact Nathan

24 May 2020 I called Nathan - Empire Gaming I told Nathan what is going on. At the end of the call he said he will call me tomorrow and I must listen to him because I am disturbing him. He never called me.

24 May 2020 I called Daryl He said he did not work for the company any more. I explained my position to Daryl his response was “What the f must I do!” and cut the call

9 June Daryl Facebook contains adverts from Empire Gaming - he **** about not working for them anymore.

21 June Daryl shared Empire Tech's Facebook post advertising for them. He refers to the products as "our" products - he **** about not working for them anymore. He is in fact a distributor for the company.

CONCLUSION: I spent over R3000 on a gift for my daughter. I was sold a faulty broken item and was put through stress just to get it rectified. It still has not been resolved and I am being brushes aside. They took my money and treat me and my daughter like we are nobody.