worst experience ever

<p>Lindiwe new number ********** 901</p> <p>The 1st March started good and ended up being the worst day of my life thanks to emperors palace casino</p> <p>I played slots machines and won some cash withdrew it and left R275 in my gamers card that was the beginning of my nightmare.</p> <p><br />Someone got hold of my card changed my pin without my knowledge and withdrew the remaining amount in the card but the strange thing about this is that I didn't even know this.</p> <p><br />I went to the cashier desk entered the pin and was told that I had a wrong pin and that my card will be blocked.</p> <p><br />I left the casino to come back the following day,inserted the card in the machine and there was no money when I went to enquiries that was wen I was notified of the money transaction which I had no clue about but hey instead I was asked to wait while an investigation took place the most disturbing fact is that after waiting a good 2hours I was then given the name Ephenuis the cashier who seemed to help change my pin code and released the money from my card however the slot manager then asked to return the following day for they could not make out how this happened.this took place at 12:35pm apparently when I only arrived at 18:30 meaning that this withdrawal took place in my absence.</p> <p>I asked if I could not just get my money in my card but was advised to come back the following day when results from surveillance came.These people didn't not care about how I get to them from Pretoria they were inconsiderate.told me that I would not get reimbursed for my getting there because of their own negligence.</p> <p><br />I was then called by Winnie who confirmed that I didn't not withdraw the money and that I should come back to the casino to get the cash back when I asked her about reimbur*****t she then told me that she would escalate this further as she could not authorize such.</p> <p><br />I then went there yesterday only to be given my money back by Winnie who didn't really take this up with higher management all she did was apologize to me give my money and hey I was just dumped like that.I would like for hello Peter to help me get compensated please</p>