1 reviews | Active since Nov 2009
Winners Circle ??? What is so winning about this "rewards programme" ?
<p>Good Day</p> <p> </p> <p>I am a Winners Circle Gold Member and went very quickly from your entry level to Gold within a couple of months.</p> <p> </p> <p>I would like to enquire about the following :</p> <p> </p> <p>At Monte and Carnival I get a lot of rewards and benefits on my card. For example, free meals, shows at the Teatro, overnight stays at their hotels, etc.</p> <p>At Emperors I’ve never ever received anything, not even a free coffee on your floor.</p> <p>Why is this ? Am I missing something or must I just rather ensure I support the other two players in Gauteng ?</p> <p>My member number is ********** 277.</p> <p>I would love to know what your feedback will be ?</p> <p> </p>
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We advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
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The Management Team
Emperors Palace Hotels Casino Convention Resort
We hereby acknowledge receipt of your complaint/concerns and thank you sincerely for bringing the matter to our attention.
We advise that we have forwarded your complaint/concerns to the relevant department(s) to address. They will be in contact with you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort
This is to confirm that a member of our Management Team has been in contact with you and that the matter is now resolved.
Thank you for your patience in this regard.
Yours sincerely
The Management Team
Emperors Palace Hotels Casino Convention Resort