Winners Circle Benefits ???

On 7 March 2017 I laid a complaint against Emperors for not linking any benefits to my Winners Card status. Within a couple of days a lady called me, apologized and offered me a free breakfast at Rosettas. After that I've received one more free breakfast and about 3x Freeplay. For the past four months we are back again where we were before this experience. In the interim, in December, I have received R1000.00 from Time Square, R500.00 dinner voucher and also the same again from them in January. I seldom play there as it's so far from the East Rand. Carnival City offers me monthly free stays at Sun City, at least R600.00 free play every month, dinners, hotel stays at their Carnival Hotel, etc. Wow Emperors, you can really go learn a thing or two from Sun International on what loyalty benefits really mean. I am on the same type of tier level with them as with you. Second from the top. And they really know how to say thank you for my loyalty towards their establishments. At Emperors, I've probably received around R300.00 freeplay over 12 months and two breakfasts. Shocking to say the least. There are no "real" benefits of being a winners circle card holder. I will surely not visit anymore if things are not improving, and rather visit Sun International, as I know I can enjoy myself there a lot, get free stays at their hotels and other vacation spots, like Sun City. They have actually booked me in to Sun City for the first weekend in March. In a room with breakfast for two people for a whole weekend, which I priced on their website to be of over R9000.00 worth of value. Proof of this can be provided if required and also the mailer i get every month from them to tell me my benefits for the month. Something Emperors doesn't do at all. Now this is what you call customer service and loyalty rewards. I get a free drink of my choice every time I walk into a Sun International casino, and after earning a certain amount of points in one visit I get more drinks. Last weekend I received 5 Monster Energy Drinks in one visit. This is my last complain towards Emperors. If the way you are rewarding your loyal clients are not improved, I will not be supporting you anymore and so will my friends and family who are also there.