1 reviews | Active since May 2015
Winner's Circle Service Desk Humiliated Me
Hi To Whom It May Concern<br> <br> I choosed to spend my new years eve at your casino I signed up as a winner circle member played tables throughout the night and I accumulated points which was enough to let me into the next tier I was rudely served by Romeo at the winner circle service desk shortly before 3:00am this morning which has left me with a total humiliation and dissatisfaction for your casino please pull the recording if possible at his service desk and rate it from a welcoming point to servicing and treatment was awful and rude his attitude towards me has really lead me in waiting to take this up further as I have never been a member of your casino and needed some information and his assistance in the matter was rude and abrupt if that's the type of customer facing employees peermont has at its loyalty program then his definitely lost me as a member won't attend your casino any time soon bad bad bad service<br> <br> Kind Regards
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Winner's Circle Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.
We further wish to confirm that a member of our Winner's Circle Management Team will contact you shortly.
Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort
