Useless Management and Cashiers- Prive

<p>The managment of this place is a disaster. I always play at Emperors and not small money, and this is how they treat their customers????? I cashed a larged x amount for chips and played in the Prive, made my winnings and wanted to cash out. when I got to the cashiers, they refused to pay me out my money, and they accused me of theft whilst I told them to check the camera's, and this is what the cashiers said "It's not my job to check the video footage, it's the dealers job", after hearing that, I go to the dealers, they confirm that I played and they wrote down my winnings, and then.... I go back to the cashiers, however they still refuse to pay me my money because they say they don't have confirmation of winnings on the system..... but the best the part is..... this one blonde "MANAGERESS" has this big think of herself and try to look better than everyone and her name is SHARON, the biggest snob you will find.... why do I say that? well this why, I approached her asking for help, she insulted me again infront of the entire Prive stating "YOU DID NOT PLAY HERE", hence I told her as well to check all the camera's and guess what this wannabe manager says to me? "It's not my job to check the footage, it's the dealers job"..... so I go back and forth for 30 minutes plus and still no service..... (PATHETIC).... And the thing that upsets me even more is that the dealers calls that specific SHARON and guess what???? She pretend not to hear them and pretends not to hear them, and just to avoid the situation...... so what I did was, I walked up to her and she turns her back pretending not to see me..... (UNPROFESSIONAL BEHAVIOUR) So after all of this I asked the other dealers what to do, and so did the cashiers call me and said "Bring your chips".... So I asked the cashiers which was (Thandeka, Margaret) if they checked the camera's and they said they did..... so I thought after insulting me I would receive an apology.... which did not happen... I did put in a complaint however no response as yet.... I mean you don't insult someone and make a fool of them and then just not apologise..... that's pathetic and Emperors won't see me for a long time....</p>