Totally Unacceptable!

My husband and I went to Emperors Palace Casino last night. We arrived just after 7pm and played in the Club Previe for the entire evening. When we arrived several of the machines were reserved and we were not able to play on them. We regularly asked the staff when they could unlock these machines as the person that reserved then had apparently gone for a rest. At 1pm we demanded to see the manager, Petrus who was extremely arrogant and rude. Many of the patrons in the casino were complaining. It was month end and a long weekend and more than 5 of the popular machines could not be played. And it was all for 1 person. Surely this isn't how a casino should work? We are regular patrons at Emperors and we are definitely considering taking our R100k to another establishment if this is how we are going to be treated. This is definitely not what we want when we are out for the night.