YK
Yonatan K

1 reviews | Active since Mar 2015

19 Mar 2015, 01:19

Security Risk

Be aware of your money on your players card.<br> I have had money go missing nobody noticed and I had to inform Slots management.<br> This occurred about 7 times to an amount of R8000 approximately. I was suspicious that the night before money had gone missing about R40 000,<br> I demanded to see a report for 2 weeks they refused and only supp**** me with the last 8 hrs.<br> They only returned R8000.<br> I have the paperwork handy to prove it and in the report it states that the transactions that were successful.<br> But both myself and the Slots mangement knew it was unsuccessful.<br> This has happened to a few people I have spoken too.<br> They informed me that they would I picked it up with their system called a bucket system.<br> After asking around I received many different versions of their bucket system. <br> Most slots staff never knew about it or had a different version.<br> I did document this at the Police station.

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Replies (1)
Emperors Palace
Emperors Palace's reply19 Mar 2015, 08:19
Official
Hello Yonz,

Firstly, may we take the opportunity to sincerely apologise for the inconvenience caused, and to thank you for bringing the matter to our attention.

We further wish to confirm that a member of our Slots Management Team will contact you shortly.

Best regards
The Management Team
Emperors Palace Hotels Casino Convention Resort

Best regards,